Conversation Monitor

Get notifications when specific keywords are sent in private conversations
Conversation Monitor
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Overview Feature list Copyright info Releases (15)

If you wish to purchase or renew a license for this product, please register and then send a message to Stuart Wright to request access to purchase. Please include the URL of the forum you wish to use the product on.

What it does

Conversation Monitor scans new private conversation messages for specific keywords. If it finds a match, it creates a thread in a forum showing details of the conversation message and puts the message in the moderation queue.

Why it’s useful
  • Helps stop private message scammers (people who share their phone numbers/bank account details etc.)
  • Helps stop private message spammers (people promoting their website or company)
Note that this addon requires an additional addon from @Xon. His addon Conversation Sharing is not publicly available, so please contact him for access to it.

An example of its use

Having operated classified adverts on our forums for years, we have found that one of the distinct advantages we have over ebay etc. is the sense of community of a forum which makes people feel safe to trade.
Therefore it is paramount that we do everything we can to maintain this safe environment.
Unfortunately, the more popular our forum has become, the more we are targeted by people who want to make a fast buck at the expense of our trusting community.
Of course, we permanently ban scammers, but they are often persistent and get round our multiple login detectors to re-register and scam people again.
Since the scammers share their private details with their intended targets by private conversation (such as bank account numbers, sort codes, post (zip) codes and phone numbers) we have for a long time wanted a way to monitor private messages and be alerted when a specific key word such as a bank account number is sent.

We have therefore commissioned this addon to monitor conversations for specific key words.

In just a couple days running on, it flagged up two scammers sending bank account numbers to other members to make payments. It enabled an admin person to alert the recipients and advise them not to send any money. We stopped two members (at least) from being scammed, found two known scammers with new accounts and banned them.

Set up – Admin options

The admin options allow you to choose which forum you want the threads to be created in and the user name of the thread starter.
The members who have access to this forum are the ones who see the messages in the moderation queue.

There is also a usergroup permission to bypass monitoring so that your moderators and admin can discuss scammers without being flagged.

Setup – Keywords

Applications -> Conversation Monitor -> Keyword List

Each ‘keyword’ is actually a set of key words and associated known users.
So for example, we might have several accounts which have been used by a known person which have used a few different bank accounts and/or mobile phone numbers and/or post (zip) codes.

We set up a Title for our keyword set, such as the real name of the scammer involved or their most well known account name amongst the moderators.

We then enter up to ten different key words, each with an option to match exactly or not.
An exact match requires a literal match which you might use to monitor for an address with spaces.
A non exact match will strip away all characters that aren't a-z, 0-9, @, ., (, or ) to, for example, monitor for a phone number with or without spaces.

For example
Keyword: 941
Message: This is 9 4 1.

Exact = No Match. Non-Exact = Match.

We also have a description field which allows us to enter, say, the last known address of the scammer or a thread URL where they are discussed.

We have a list of associated users names used by the scammer.

And lastly we have an option to enable this keyword set.

The Alert Thread

The thread produced when a keyword is found in a new message shows
  • The sender
  • The recipient
  • The conversation
  • The matched keyword(s)
  • The associated users

Applications -> Conversation Monitor -> Log

Lastly there is a log of the matched keywords.

Technical Performance

All the monitoring is done in a deferred task after the conversation is submitted. The user will not notice any delay.

Terms And Conditions
  • Each license is valid for use on one Xenforo installation on one specified domain.
  • Transfer to a different domain to that specified at the time of purchase is prohibited.
  • This product will continue to be developed for the foreseeable future.
  • There is no customer support on this product.
  • 12 months license renewals are in place; when your license runs out you can continue to use the add on but will not be able to receive updates until you renew it.
If you wish to purchase or renew a license for this product, please register and then send a message to Stuart Wright to request access to purchase. Please include the URL of the forum you wish to use the product on.

Product Information

Stuart Wright
Release date
Last update
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Pricing information

12 Months
Renewal cost

Conversation Monitor - Branding Removal

12 Months